Benchmarking | Administration | Database Usage (CRMs)

We encourage NASC members to add to our growing Resource Library. These are documents, links, or information that state chambers can utilize as a best practice across the industry. 

Chamber State Database Notes
Alaska Chamber AK Growth Zone  
Business Council of Alabama (BCA) AL n/a  
Arkansas State Chamber of Commerce/Associated Industries of Arkansas AR CC Assist  
Arizona Chamber of Commerce & Industry AZ Chamber Master  
California Chamber of Commerce (CalChamber) CA n/a  
Colorado Association of Commerce & Industry (CACI) CO Chamber Master  
Connecticut Business & Industry Association (CBIA) CT n/a  
Delaware State Chamber of Commerce (DSCC) DE Atlas/MemberClicks We are heavy users of the system – the events module, website, QuickBooks integration, advertising, etc. – and are embarking on a pretty major project to enhance our use of the database. While we do have our complaints about the system, our team does not want to risk moving. Our complaints are mostly customer service related.
Florida Chamber of Commerce FL Atlas/MemberClicks  
Georgia Chamber of Commerce GA n/a  
Chamber of Commerce of Hawaii HI Chamber Master  
Iowa Association of Business & Industry (ABI) IA n/a  
Idaho Association of Commerce & Industry (IACI) ID n/a  
Illinois Chamber of Commerce IL n/a  
Indiana Chamber of Commerce IN Personify We use a system called Personify.  We are quite satisfied and would be happy to put anyone in touch with our IT staff to demo for you.
Kansas Chamber of Commerce KS Atlas/MemberClicks  
Kentucky Chamber of Commerce KY IMIS We’re doing a complete review this year [2019] to see what our options are. 
Louisiana Association of Business and Industry (LABI) LA Nimble AMS

Pros
- Excellent report functionality and accounting performance
- Multi-entity capability (501c6, 501c3, 527, etc.)
- Salesforce platform allows for limitless app integrations
- The technical support team is responsive and knowledgeable
- Access to data and most functions through a mobile app
- Excellent accounting capability 

Cons
- Some customizations “disconnect” when system upgrades
- Each user needs a license – annual renewal required
- Slow follow through by customer service team on new customization projects

Associated Industries of Massachusetts (AIM) MA n/a  
Maryland Chamber of Commerce MD Atlas/MemberClicks  
Maine State Chamber of Commerce ME n/a  
Michigan Chamber of Commerce MI Impexium

We’re using Impexium which is pretty robust and handles accounting reports, volunteer engagement, membership, sponsorship, fundraising, events, and merchandise sales. 

Minnesota Chamber of Commerce MN Atlas/MemberClicks  
Missouri Chamber of Commerce MO Atlas/MemberClicks  
Mississippi Economic Council (MEC) MS IMIS  
Montana Chamber of Commerce/Montana Manufacturing Association MT Membee  
North Carolina Chamber NC Atlas/MemberClicks

The NC Chamber uses MemberClicks to handle membership, event registration and sponsorships, fundraising, board management, and member communications. We have sort of a love/hate relationship with it but it does what we need it to do.

The Greater North Dakota Chamber ND Chamber Master  
Nebraska Chamber of Commerce & Industry NE n/a  
Business and Industry Association of New Hampshire (BIA) NH Atlas/MemberClicks  
New Jersey Chamber of Commerce NJ n/a  
Association of Commerce and Industry of New Mexico (ACI) NM Chamber Master  
The Business Council of New York State, Inc. NY Impexium We are currently [2019] transitioning to Impexium from TASS. (Summer 2019)
Ohio Chamber of Commerce OH Salesforce  
State Chamber of Oklahoma OK CC Assist  
Oregon Business & Industry OR n/a  
Pennsylvania Chamber of Business & Industry PA Impexium  
South Carolina Chamber of Commerce SC Atlas/MemberClicks  
South Dakota Chamber of Commerce and Industry SD n/a  
Tennessee Chamber of Commerce & Industry and Tennessee Manufacturers Organization TN Chamber Master  
Texas Association of Business (TAB) TX Atlas/MemberClicks  
Virginia Chamber of Commerce VA Atlas/MemberClicks The Virginia Chamber uses Atlas/MemberClicks to handle membership, event registration and sponsorships, board management, and member communications.
Vermont Chamber of Commerce VT Atlas/MemberClicks Two years we looked around for a better system, one with better customer service but we have a complexity of needs that stretch the limitations of the average membership database.
Association of Washington Business (AWB) WA Atlas/MemberClicks  
Wisconsin Manufacturers & Commerce (WMC) WI n/a  
West Virginia Chamber of Commerce WV Atlas/MemberClicks  

 

 The documents provided serve as samples and should not be reproduced for legal purposes. Please consult with an attorney.